Return & Exchange Policy

Return:

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at famimedhealthcare@gmail.com. Please note that returns will be accepted if you received damaged or wrong product

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at famimedhealthcare@gmail.com.


Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on sale items or gift cards, also if you opened the parcel/product then return can't be accepted. 

  • If we received damaged or used product return or exchange can't be processed.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  • If you received damaged or used product then you claim for exchange, once we received your item then you can make a purchase of new item of your choice.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at famimedheaalthcare@gmail.com..