Below FAQ are some common concerns of our clients.
If you have other questions, please just send it to famimedhealthcare@gmail.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre & After Sale Questions

Yes, we automatically send you an email confirmation of your order. In addition, we will send you another email confirmation after your order has been shipped. If you have not received your confirmation, please double-check the email address you provided.

We offer Cash On Delivery Nationwide, but if you want to pay in advance following options are available: -Easypaisa -Jazzcash -Banktransfer (Master card, Visa) *For advance payment contact our customer care team.

To save your time and reach our support quickly, please follow below steps:

  • Capture the images of products, packing and invoice which is inside the packing box and send us on 0300-5555432

In case you paid in advance, and then want to cancel your order after it is shipped, then we will deduct the delivery charges from both sides and send back the remaining amount to you but if you want to cancel your order within 24 hours we will give back 100% amount to you. In case you choose COD and cancel your order after it will ship without any solid reason, you will permanently block it from our website to order further in the future.

Ordering from Famimedhealthcare online is safe and secure. Once you click on ‘CHECKOUT’ you're on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit/debit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server.

For return/exchange the product, contact our customer care team (within 24 hours after you received the parcel)

Yes our products are certified, clinically tested, and recommended by top dermatologists of Pakistan.

Yes our skin care range are suitable for all skin types but if you are suffering from any skin issue or if you have extremely sensitive skin then you can’t use our products without doctor's consultation.

Unable to find satisfactory answers ? Contact Support