FAQs

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Account Questions

I am not getting any reply from Your Company
Sometimes, emails goes to SPAM, so also check your SPAM(JUNK) mails. If you haven't receive any email from us email us at support [at] templatemela [dot] com.
How do I know if an item is available?
Stock availability is updated regularly. If an item is unavailable, it will be reflected on the product page.
Do you send order confirmations?
Yes, we automatically send you an email confirmation of your order. In addition, we will send you another email confirmation after your order has shipped. If you have not received your confirmation, please double check the email address you provided.

General Questions

What if I am having trouble ordering from your online store?
Please contact us at 0345-5538388, or through our Contact Us section.
How do I apply my promotion code?
To redeem a promotion, simply enter the code you received in the box titled "Offer Code" during the checkout process. Please note only one offer code can be applied per order.
How long will offers on FamiMed.com.pk be available?
Some of our offers are only valid for a limited time. But we're always adding great new offers to our site, so make sure to check back often.
What will be included in my purchased products?
If you have purchased themes, we will provide Theme Files, Font files and PSD Files (Photoshop files) and Installation Manual. We also provide free installation. But if you still need guide you can contact our live support for any questions.

Pre-sales Questions

What payment methods do you accept?
As of now FamiMed accepts Cash on Delivery Only. Further following forms of payment are coming soon.
  • Easy paisa
  • Mastercard
  • PayPal
  • Visa
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